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Job Description
The role leads and supports the Customer Success team to deliver a seamless, customer-focused experience. It oversees Level 2 enterprise support, manages escalations, and ensures timely, effective issue resolution.
Skills Required
- CRM systems proficiency
- Compliance Awareness
- Cross-functional Collaboration
- Leadership & Team Coaching
- Planning and Organizational Skills
- Problem Solving & Escalation Handling
- Reporting and analysis
- Technical Support Knowledge
Qualifications Required
- +4 Years of Experience
- Bachelor's Degree
Tags
Communications & Media
Zain Kuwait
administration
collaboration
communication
customer_success
kuwait
problem-solving
technical_support